We know that at the moment the Virgin Trains website is not fully accessible to everyone. That is, you might find you have trouble using our website with certain web browsers or other software.

We want to put that right, and to do so we are working closely with professional accessibility consultants and our web design team to make the changes necessary. Our intention is to ensure that we comply with the Web Accessibility Initiative guidelines set out by the W3C organisation.

It'll take us some time, but we wanted to let you know we are working on it. We are pleased to inform you that all areas of the website can now be read by screen readers and we will continue this important work to ensure that we become fully compliant as soon as possible.

In the meantime, please bear with us while we make the necessary improvements to our site.

Please download our Disabled People's Protection Policy