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Meeting the Needs of Customers with Disabilities
If you, or someone travelling with you, will need help during your journey or at stations, please try to let us know at least 24 hours in advance by calling the Virgin Trains JourneyCare Reservation Service on 08457 4433 66 or 08457 44 33 67 for textphone users. We will also ensure that forward arrangements are made to facilitate easy onward passage. Where we can, we will help customers with special needs on and off trains without prior arrangements - please ask our people on trains and at stations. National Rail Enquiries also provide a textphone service on 0845 6050 600. This service is available 24 hours a day, seven days a week. Calls are charged at local rates and may be monitored. A copy of our Disabled People's Protection Policy may be obtained by writing to our Customer Relations Manager at the address provided in Section 6.
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