Terms & Conditions - Live Departure Board

Limitations of the Live Departure Boards service

The system that produces the Live Departure Boards is automated and has some limitations:

• In general, any lateness shown is based on reports of trains passing monitoring points located around the country. If a train encounters a delay, the extent of this delay will not be known until the train passes the next monitoring point on its journey.
• Virgin Trains are able to notify details of cancellations and schedule changes (such as additional stopping points) that affect their trains. They can also notify predictions of lateness on a train’s journey to supplement information provided by the monitoring points. This is a manual process and not all changes may be notified.
• Trains for which Virgin Trains has provided no information and no reports have been received from monitoring points and will be marked 'No Report' or 'Starts Here'. Expected arrival and departure times will be shown when a report is received.
• Any failures of monitoring points or other equipment will not prevent the 'Last Updated' date and time on station pages being updated as new trains are displayed on each page. Estimated times may therefore be out of date even though a recent date and time is shown.
• Where monitoring points have not reported when we expect, we may mark some trains with an asterisk (*). This could mean that the train has been delayed and has not yet passed the monitoring point. It could also mean that the monitoring point has failed and that the train is in fact still running as previously expected. We will not be able to determine which is the case until the train passes a monitoring point and sends a report. Customers are therefore advised to place less reliance on times marked with an asterisk.
• Trains can make up time and may arrive and depart earlier than the estimated times shown on this site.
• The way in which the system works means that there may be little information available on each train at the station where it starts and any stations early in its journey.
• Many stations are equipped with Passenger Information Systems that display and/or announce details of the trains calling at the station. Live Departure Boards obtains information from some of these Passenger Information Systems, and uses it for expected arrival and departure times in place of the mechanisms described above. For these stations, this service shows the same information as is available on the stations, including platform numbers (as available). This generally allows Live Departure Boards to show expected arrival and departure times before the train starts its journey. Should the connection from a Passenger Information System fail, Live Departure Boards will generate expected arrival and departure times using the mechanism described above. Live Departure Boards uses information from Passenger Information Systems at the following Virgin Trains stations:
• • Birmingham New Street
  • London Euston

This system is an information system only. The information is made available 'as is', and Virgin Trains, National Rail Enquiry Service and Thales Information Systems offer no guarantee or warranty in respect of the information on this web site. Your use of this information and any reliance you place on it is at your own risk. Virgin Trains, National Rail Enquiry Service and Thales Information Systems shall have no liability for any loss or damage, whether direct or indirect, you suffer as a result of relying on any fact or statement, which is proved to be incorrect.